Service FAQs

Can I use my existing merchant account with GoPayment?

No, you must sign up for a QuickBooks Merchant Service (PC or Mac) account for GoPayment. However, if you currently use QuickBooks Merchant Service to process in the back office or on the web, in most cases you can use the same account number for your GoPayment processing. As an existing merchant, you’ll additionally receive a discount and pay only $9.95 a month to add GoPayment support to your existing account.1

How long does it take to get set up?

After you get approved, setting up your account is fast and easy. Just log into our Merchant Service Center online, set up your GoPayment user(s), download the application onto your supported mobile phone, and you’re ready to start accepting payment. If you require assistance setting up your service, please call our customer service center at 800-558-9558.

What if I have multiple employees that I want to give access to GoPayment?

You can enable as many of your employees to use GoPayment as you wish. All you have to do is create a GoPayment user name for each employee and provide them with a GoPayment-supported mobile phone. You need only one QuickBooks Merchant Service account for GoPayment.

Is there somewhere I can go to see all my GoPayment transactions?

Yes. Access our free online Merchant Service Center. There, you will be able to view all the transactions you and your employees have made. You can sort transactions by date. It’s accessible anytime from any computer that has an Internet connection.*

What if I don’t like the GoPayment service, am I locked into a contract?

No, with GoPayment there are no cancellation fees and no long term contracts. If you are not satisfied, you can cancel at any time.2

Does GoPayment work with my QuickBooks Financial Software?

QuickBooks  is not required to use GoPayment. Optional download feature requires QuickBooks Pro or Premiere 2009 or higher or Mac 2010 or higher, sold separately.

1. In some cases, a separate account may be required. $9.95 monthly fee for GoPayment only applies for those that have an existing QuickBooks Merchant Service (PC or Mac) account.

2. No cancellation or long term contract policy is only for QuickBooks Merchant Service (PC or Mac). There may be contracts and cancellation fees for your mobile phone or phone plan as provided directly by the carrier of your choice.

* Subject to occasional downtime for system maintenance and other reasons outside of our control.

This entry was posted in FAQ. Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>